Sonu88 Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all users who access sonu88 — whether through the website at sonu88.win, the Android app or the iOS progressive web app. It covers how personal data is collected, stored, used and shared across all parts of the platform including sports betting, live casino, slots, payment transactions and customer support interactions.

By registering an account or using the platform, you acknowledge that you have read and understood this policy. If you do not agree with how sonu88 handles personal data, you should not use the platform.

This policy covers only data processed by sonu88 directly. If you use JazzCash or Easypaisa to fund your account, those providers have their own privacy policies that govern how they handle your transaction data on their side.

2. What We Collect

Sonu88 collects personal data through several channels: directly from you during registration and account use, automatically through your device when you access the platform, and occasionally from payment processors during deposit or withdrawal verification.

Sonu88 does not collect or store full payment credentials (PIN numbers, full card numbers). Payment authentication is handled directly by the respective payment provider.

3. Why We Use Your Data

Every piece of data that sonu88 collects has a specific purpose. We do not collect data speculatively. The main purposes are:

• Account management: Creating, maintaining and securing your sonu88 account. This requires identity data and contact data.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer. Financial data is required for this.
• Fraud and abuse prevention: Detecting duplicate accounts, suspicious login activity, and irregular betting patterns. Technical and behavioural data is used for this purpose.
• Responsible gaming: Monitoring for signs of problematic gambling behaviour so that the support team can reach out where appropriate. Behavioural and transaction data is used.
• Customer support: Resolving account queries, payment issues and disputes. Support agents access relevant account and transaction history to assist you effectively.
• Platform improvement: Understanding which features are used most, where players encounter friction and how the platform can be improved. Anonymised behavioural data is used for this.
• Promotions (opted-in only): Sending information about relevant offers, free spins, PSL betting promotions and VIP updates to players who have opted in to receive them.

4. Payment Data and PKR Transactions

Given that sonu88 operates in PKR and uses JazzCash and Easypaisa as primary payment channels, we want to be specific about how payment data is handled, because this is naturally one of the most sensitive areas for our Pakistan users.

When you make a deposit via JazzCash or Easypaisa, sonu88 receives a transaction reference number, the amount in PKR and the time of the transaction. We do not receive your JazzCash or Easypaisa PIN, your full mobile wallet number, or any authentication credentials. The payment itself is processed and authenticated on JazzCash or Easypaisa's own systems.

For bank transfers and card payments, sonu88 receives a reference that confirms the payment was authorised. We do not store full account or card numbers. Where a card is saved for repeated use, only a tokenised reference is stored on sonu88 systems — the actual card data is held by the payment processor.

Transaction history — deposits, withdrawals and bet settlements in PKR — is retained as part of your account record. This is necessary for dispute resolution, withdrawal processing and regulatory compliance.

5. Who We Share Your Data With

Sonu88 does not sell personal data. We share data only with specific categories of third parties where it is necessary to operate the platform, and only to the extent required for the specific purpose.

• Payment processors: JazzCash, Easypaisa, Raast and card processors receive the data needed to process your specific transactions. They operate under their own privacy and security standards.
• Identity verification providers: Where high-value withdrawals require enhanced verification, a specialist verification service may process your identity documents. These providers are contractually bound to handle data securely and use it only for the verification task.
• Platform infrastructure providers: Cloud hosting, database and CDN services used by sonu88 handle data as part of their service delivery. These providers do not have independent access to or use of your data.
• Fraud prevention services: Anonymised or limited data may be shared with fraud prevention partners to identify unusual patterns across multiple platforms. No individually identifying information is shared for this purpose.
• Legal and regulatory authorities: Sonu88 may be required to disclose account or transaction data in response to a lawful request from a relevant authority. We will only comply with legally enforceable requests and will notify users where permitted by law.

We do not share your data with advertisers, data brokers, social media platforms or any organisation for commercial targeting purposes.

6. Cookies & App Tracking

Sonu88 uses cookies and similar technologies on the website and equivalent identifiers in the mobile app. These serve several functions:

• Session cookies: Keep you logged in during an active session. These are deleted when you close the browser or end the app session.
• Preference cookies: Remember your settings such as language preferences and notification opt-ins between sessions.
• Analytics cookies: Track aggregate usage patterns — page load times, most-visited sections, error rates — to help improve platform performance. This data is anonymised and not linked to individual accounts.
• Security cookies: Help identify suspicious access attempts by tracking login patterns and device fingerprints.

Sonu88 does not use third-party advertising cookies or allow external ad networks to place cookies on the platform.

You can manage cookie settings in your browser at any time. Disabling essential session cookies may affect platform functionality — some features require cookies to operate correctly.

7. How Long We Keep Your Data

Data is retained for as long as it is needed for its original purpose, or for as long as required by applicable regulations. General guidelines:

• Active account data: Retained for the lifetime of your account.
• Transaction history: PKR deposit, withdrawal and betting records are retained for a minimum of 5 years from the date of each transaction. This is necessary for financial dispute resolution and regulatory requirements.
• Identity verification documents: Retained for 5 years after account closure.
• Support chat transcripts: Retained for 2 years.
• Technical logs (IP, device, session): Retained for 12 months, then deleted or anonymised.

After an account is closed and the applicable retention period expires, personal data is either permanently deleted or fully anonymised so that it cannot be linked back to you.

8. Security Measures

Sonu88 takes data security seriously and has implemented technical and organisational measures to protect the personal data we hold. These include:

• All data in transit between your device and sonu88 servers is encrypted using TLS 1.2 or higher.
• Sensitive data at rest is encrypted using AES-256 encryption on our servers.
• Payment data is tokenised — we do not store payment credentials in raw form.
• Sonu88 systems are monitored continuously for unusual access patterns, intrusion attempts and data anomalies.
• Internal access to personal data is restricted by role — employees can only access the data required for their specific function.
• Two-factor authentication is available and encouraged for all sonu88 accounts.

While these measures significantly reduce risk, no system is completely immune to security incidents. In the event of a data breach that affects your personal information, sonu88 will notify affected users as quickly as possible with information about what occurred and what steps are being taken.

9. Your Rights Regarding Your Data

As a sonu88 user, you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data sonu88 holds about you. We will provide this within 14 days of a verified request.
• Right to correction: If any personal information in your account is inaccurate or outdated, you can ask us to correct it. Most contact information can be updated directly in the account settings page.
• Right to deletion: You can request that your personal data be deleted. We will action this promptly, subject to our legal obligation to retain transaction records for a minimum period as described in Section 7.
• Right to restrict processing: In certain circumstances you can ask sonu88 to stop actively processing your data while it remains on our systems.
• Right to opt out of marketing: You can withdraw consent for promotional communications at any time through the account settings or by contacting support. This does not affect transactional messages related to your account.

To exercise any of the above rights, contact the sonu88 support team via live chat or the support inbox. We will respond within 14 days. Identity verification may be required before sensitive requests are actioned.

10. Minors

Sonu88 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If a minor has registered an account by providing false age information, the account will be closed immediately and any balance returned to the payment method used, pending verification.

If you are a parent or guardian and believe that a minor in your household has registered with sonu88, please contact our support team immediately. We will investigate and close the account as quickly as possible.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in platform functionality, payment methods or applicable regulations. When material changes are made, registered users will be notified via the platform inbox or the registered mobile number before the changes take effect.

The date of the most recent update is shown at the top of this page. Continued use of sonu88 after a policy update constitutes acceptance of the revised policy. If you disagree with any changes, you should cease using the platform and request account closure.

12. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of the rights described in Section 9, or have a concern about how your personal data has been handled, please reach out to the sonu88 support team.

The fastest way to get a response is via the live chat available 24/7 inside the platform or the sonu88 app. For written requests related to data access, correction or deletion, you can also message us through the in-platform support inbox, which creates a record of your request and our response.

You can also reach us by email at the address shown in the footer of this page. Written requests receive a response within 14 business days. Identity verification may be required for data access or deletion requests.